To refund an amount, it must first be released from the invoice it was paid on.
When it comes to card payments, they always correspond to the invoice amount, which means this is the maximum amount that can be refunded.
The release happens through a credit, either manually or as part of the stop function.
To refund an amount, click on the Payment ID (the blue number on the left) and use the "Pay back" button. This button now has a bit more functionality. Previously, it was only a way to inform Iteras that an amount had been refunded manually (i.e., via bank transfer), and that option still exists. However, it is now also possible to refund directly to the subscriber's payment card, and this happens automatically.
If a partial or full refund has been processed directly in Quickpay, Iteras will not be aware of it. In that case, you must select the “Manual” refund method.
If you attempt to refund more than what is left of the payment, it will result in an error. The same applies if the card you're trying to refund to has expired or is blocked. In that case, you’ll need to make a manual refund to the bank account and register it manually in Iteras.
Payments made with payment cards (indbetalingskort) or via Betalingsservice must also be refunded manually, i.e., to the customer's bank account, and marked in Iteras as manually refunded.