Under the Finance menu, you’ll find the Payments report, which shows incoming and outgoing payments as recorded in Iteras. The purpose of the report is to reconcile your bank account with Iteras and to verify that invoiced revenue = subscriber balances + payments. The report also shows which invoice an incoming payment has been automatically matched to.
Payments can be displayed either by the date they are recorded in Iteras or by a calculated bank value date.
A payment will appear in the report depending on the payment method:
Payment cards (Visa, Mastercard, etc.): Iteras is notified of the payment (or the card payment agreement) virtually at the moment it occurs, while the transfer reaches the account later—most often the next day.
Vipps/MobilePay: We are notified of the payment immediately, and the funds are transferred as quickly as possible, typically within two days.
Danish payment slips ('FI indbetalingskort' / FIK): There are a couple of days from when the payment reaches the bank until it is automatically recorded in Iteras. This is because it must first be advised from the bank to Betalingsservice, and then from Betalingsservice to Iteras. You therefore cannot reconcile your bank account until a few days later—and if there are public holidays such as Easter, it can take up to six days before Betalingsservice advises a payment.
In some cases, a payment cannot be matched automatically (this occurs only with Danish payment slips and is always because the subscriber enters an incorrect payment ID or FI number). Such cases appear in the Failed payments report. From this report, you can manually match a payment—typically done when a subscriber has contacted you and documented the payment via a bank statement. Otherwise, you cannot know with certainty who made the payment.