All payments from subscriptions invoiced via ITERAS are deposited into your subscription account – regardless of the method of collection. They are also automatically recorded in Iteras.
Payments from payment slips and automatic collections via BetalingsService appear as a single daily transaction, containing all payments made that day. In many banking systems, you cannot identify the individual payments on the account yourself – only in ITERAS can you see who has paid.
Payments made by Dankort and other cards are registered at the moment the customer makes the payment. However, they typically only appear in the account later, depending on the card used.
Payments from payment slips are registered automatically once every 24 hours. You do not need to take any action to register payments, and you can rely on payments in ITERAS always being fully up to date.
Note that it takes 2–3 days from the time a payment slip is paid until we receive the notification (i.e., are informed) of the payment.
When the subscriber types incorrectly
Even though a check digit is embedded in the payment ID on the payment slip, it sometimes happens that the subscriber types it incorrectly. In such cases, the payment cannot be identified. Typically, the subscriber will then receive a reminder notice and subsequently contact customer service to point out that the payment has already been made. In that case, you can match the payment using the "Failed payments" function under Financials. Read more about how to match failed payments. (article is in danish)