Most public customers and large companies prefer to be invoiced via EAN, as this allows them to receive invoices directly in their accounting systems.
To get started with EAN invoicing, only minimal setup is required. An integration with Peppol must be created. Feel free to contact our support if you need help with this.
Once the integration is set up, simply enter the customer’s EAN number in the EAN/GLN field in their customer data, and future invoices will automatically be sent via EAN.
How does the customer pay an EAN invoice?
EAN invoices are typically sent to business customers who pay via bank transfer. We therefore recommend setting up a Betalingsservice integration and asking customers to use the FIK line for their payment. This way, payments can be registered automatically.
For Norwegian and Swedish customers to easily pay their Peppol invoice, we recommend setting up an AvtaleGiro or Bankgirot integration, respectively.
What is Peppol?
Peppol (Pan-European Public Procurement Online) is an international network that makes it easier and more secure to exchange electronic documents such as invoices, orders, and credit notes between businesses and public authorities.
Iteras has chosen to use Peppol instead of NemHandel for electronic invoicing because of Peppol’s higher security and its ability to support cross-border invoicing. With Peppol, you can electronically invoice Danish, Norwegian, Swedish customers, and more.
Does the customer's accounting system support Peppol?
Since 2019, all public institutions are required to support Peppol.
Private companies are not subject to this requirement, but it applies to standard accounting systems. This means a private customer can ask their EAN provider to connect their company to the Peppol network, and it is highly unlikely the provider would be unable to deliver this solution.
The customer can see who provides their EAN solution on this page: NemHandelRegister
If the customer's accounting system is Visma / e-conomic, the customer can connect to Peppol themselves with just a few clicks: e-invoicing via Peppol (links to a danish site)
What to do if the customer cannot receive Peppol invoices
If a customer cannot receive Peppol invoices and does not wish to join the Peppol network because it is not required, you can download the invoice from Iteras and send it via an external service, such as Sproom.
We recommend the following workflow for handling manual EAN deliveries:
Under Error Monitoring, create an error report for “Peppol Delivery Failure.”
Once set up, you will receive an email whenever a Peppol invoice could not be delivered. Learn more about error monitoring.
Download the relevant invoice as a Sproom-compatible XML file (select Download as UBL).
Note: Make sure the VAT number field for the customer is filled in before downloading the file.
Upload the file to Sproom, where it will be converted to the NemHandel format and sent to the customer.
(Optional) In the Peppol integration settings, you can enable fallback to manual delivery if Peppol delivery fails. This is useful if you never want to send emails or payment slips to EAN customers.
Are credit notes automatically sent via Peppol?
Yes, it is possible to send credit notes via Peppol. You can also disable automatic sending and instead send the credit note manually if the customer requests it. Whether credit notes should be sent automatically is configured in the integration.
Are reminders sent via Peppol?
Peppol does not support reminders, so Iteras will send a reminder/notice of an unpaid invoice via other means. Usually, this will be done by email or with a printed payment slip, depending on the information stored on the customer and the other invoicing methods available.
Can I set up special rules for EAN invoicing?
Yes, read here how to set up special rules for EAN invoicing.