Iteras will always keep the customer’s balance accurate, and if there is a credit balance, this is shown on the invoice to prevent overpayment. This is the line called “Already paid”.
But EAN customers usually have their own accounting departments that keep close track of what has been invoiced, paid, credited, and what the balance is. Additionally, the recipient system often does not understand the “Already paid” line, which makes the invoice amount appear incorrect on their end.
Therefore, it is now possible to exclude “Already paid” from invoices. This is done in a selected business policy, in the field “Include already paid amount on invoices”.
If you want to remove it from all invoices, you can set it in the general business policy found under Basic settings. However, this can be risky if you mainly have private subscriptions.
To limit the setting to EAN customers, you need to set up an additional business policy under Sales > Business Policies. You can take it a step further and also assign a longer payment deadline, which EAN customers often request.
Then you need to adjust the Peppol integration and assign this business policy to all EAN customers.
If desired, this business policy can be assigned to specific campaigns or subscriptions instead.