Email settings in Iteras

This article describes email settings in Iteras at each level and part of the system:

Although you may never have heard of SPF before, it is the most important setting for Iteras to be able to send emails to your customers. An SPF record specifies which servers are allowed to send email for a particular email address and is designed as a weapon against spam emails. In short, your customers’ email servers will mark emails sent from Iteras as spam unless include:spf.iteras.dk is listed in your DNS settings (include:mail.iteras.dk, which was used previously, still works).

If you want to know how it works technically, you can read more here: https://kinsta.com/dk/videnbase/spf-record/. Therefore, your SPF record MUST include include:spf.iteras.dk.

You can ask your webmaster to do this. You can check whether your domain has a good SPF record here: https://www.kitterman.com/spf/validate.html

Another weapon against spammers is DKIM. With DKIM, Iteras signs each email sent to your customers with encryption.

To enable this, you must create two CNAME records in DNS showing that Iteras signs emails:

Instead of “yourdomain.dk” use the domain used when Iteras sends emails on your behalf. Nothing else should be changed.

You can ask your webmaster to do this. Once set up, Iteras will automatically start signing outgoing emails with DKIM.

Note that both records must be set up to allow automatic key rotation by Iteras without any action on your side. This also means that one of the two (dkim1.iteras.dk/dkim2.iteras.dk) is usually not in use and does not validate, which is normal. Both must be set up anyway.

Finally, you can set up DMARC in DNS. SPF and DKIM protect against forged emails by themselves, but DMARC can be set up to further control what should happen.

If you send several thousand emails per day, major recipients (e.g., Gmail) have begun to require that you set up DMARC in addition to SPF and DKIM, with at least a “none” policy (does nothing) on _dmarc.yourdomain.dk as a TXT record containing:

Read more here: https://en.wikipedia.org/wiki/DMARC#DNS_record

There are two lines for email here: “Email address” and “Contact email address.” These two emails are used only by Iteras when we need to contact you.

In the “Base Information” tab, you will find the field for the email address for invoices. This is the email address Iteras uses when sending invoices to your customers. This is also the domain name that must have “Include:mail.iteras.dk” added in the SPF record.

In the “Invoicing and payment” tab, you can choose how your customers are invoiced. Here you can enable invoicing via email. Read more about billing methods here.

In the “Quickpay: Payment Cards” tab, you can choose whether the system should send automatic email receipts for card transactions (recommended).

Here you can set the following:

Here you can control whether email is required during registration and enable or disable email confirmation.

“Confirm email” means that the user must enter their email twice and both entries must match.

You can also check whether the email already exists in the database and require or suggest logging in if it does - so new subscriptions are created on the same account the customer already has. You can also disable this feature.

Additionally, you can enable or disable welcome emails and control who they are sent to. The content of welcome emails is defined in Customer Service and is the same for all registrants.

You can have different settings in each registration form and thereby control who receives a welcome email.

If you have multiple billing methods activated, the customer can choose their preferred method, e.g., email.

Read our guide on how to send a copy of the invoice to an email address other than the subscriber’s.

Iteras can be integrated with Mailchimp. You can set up Mailchimp integration via your profile (button in the upper right corner) -> Mailchimp. Read a detailed description of the integration here: Mailchimp integration.