What happens to the card payment agreement if the subscriber’s card is blocked or has expired?
The customer can update their card or change the payment agreement via self-service. If this hasn’t been done, the system will attempt to charge the card as usual. If the attempt fails, the card payment agreement is cancelled. The system then sends an email to the subscriber notifying them that the automatic payment failed. The email also includes the invoice with a payment link. The subscriber can create a new payment agreement via the card payment window.
What happens if the card cannot be charged?
If the card is not blocked or expired, but the automatic charge fails, the system will retry for a few days. After several failed attempts, the payment agreement is cancelled, and the customer is sent an invoice by email with a payment link.
Can you see which customers have cards that are about to expire?
Yes. Go to Subscribers > Overview > click on “Show more filters”, and scroll down to enter the card expiry date in the “Payment agreements” field.
Then click “Filter”. You will get a list of customers whose cards are expiring within the specified period.