It is possible to use your own domain for self-service, order forms and Iteras’ Javascript API. This means that your subscribers will encounter your own domain instead of app.iteras.dk, which seems more credible to customers and provides a more coherent and professional user experience.
For example, instead of:
customers can access self-service via:
The same applies both to order forms and self-service.
Advantages of using your own domain:
More professional and coherent expression
Login information is stored under your own domain
Fewer problems with browser password management
Less confusion for subscribers who otherwise encounter “app.iteras.dk”
Better integration between your website and Iteras
Read further about how to set up your own domain for self-service and order forms.
1. Create a CNAME in DNS
First, a CNAME record must be created with your domain provider or hosting provider.
Log in to where your domain is managed (e.g. your hosting or domain provider)
Find the section called "DNS settings", "DNS zone" or similar
Create a new record with the following information:
Type: CNAME
Name / Host: e.g. portal, myaccount or self-service
Value / Target: cname.iteras.com
The setup can be illustrated as follows:
portal.[yourdomain.com] → cname.iteras.com
or:
myaccount.[yourdomain.com] → cname.iteras.com
If a record already exists on the selected subdomain (especially an A record), it must be deleted first. Please contact your hosting provider before making the change so that you can confirm that it is safe to do so.
DNS changes typically take effect within 10–30 minutes, but in some cases it can take a few hours.
2. Register the domain in Iteras
Once the DNS is set up correctly, the domain must be registered in Iteras.
Go to Account menu → Basic settings → Business policy → Self-service
Here you will find the setting for your own domain.
Then enter your new domain, e.g.
myaccount.sportsman.com
Iteras will then automatically:
order SSL certificate
configure web server
activate self-service and order forms on the domain
The setup usually only takes a few seconds.
3. Temporary test setup
If you would like to test the setup before putting the domain into full use, you can temporarily insert an empty line above the domain in the setting.
When the domain is working correctly, the empty line can be removed again.
4. Updating Javascript API URL
⚠️ IMPORTANT! ⚠️
If you use embedded order forms or self-service via Iteras Javascript API, the script URL must be updated.
Replace "app.iteras.dk":
<script src="https://app.iteras.dk/static/api/iteras.js"></script>
with your own domain, like this:
<script src="https://myaccount.sportsman.com/static/api/iteras.js"></script>
5. URLs with your own domain
Even with your own domain, the URL-ID must still be added to the URL.
For example, to access self-service, you must use the URL:
Or if you need to access a standalone order form, you must go to:
Here, the "sportsmanden" that comes after own domain is a URL-ID, which can be found under Customer Service in Iteras.
Limitations
The feature only works on the live environment and not on app-test.iteras.dk.