Refunds to a subscriber’s account from Iteras can be made via the export of disbursement file, which can be uploaded to the online banking system to initiate the transfer. This is particularly useful for larger companies handling many payouts. If payouts are only made occasionally, it is usually easier to perform them manually via online banking. Card payments can be refunded directly from the system, so this specifically concerns bank transfers to the customer’s account.
The ability to export a bank disbursement file requires that a bank account number is entered from which the payments will be made. This must be entered in the “Company Information” section under the settings for business entity. If no account number is entered, the option to export the file will not be available (it won’t appear at all).
When processing a refund using the disbursement file, select “Bank Transfer” as the method in the refund function (which appears under the original payment, provided there is an available amount to refund).
To export the bank file containing one or more payouts, go to the Payments menu. Under Transactions, select “Refunds ready for bank withdrawal". These can be viewed on screen and exported as a CSV file.