If subscribers report that an IP subscription is not granting access, the following procedure can be used to identify the cause.
Can the subscriber log in to the paywall in the usual way (with a password)?
If not: Is there an active subscription? The subscription must be active, not stopped, suspended, or waiting to start.
If there is an active subscription:
Is the campaign on the subscription actually set up to grant access? This is controlled under the Receiver tab.
Has the customer confirmed the IP address, and is it entered correctly?
Has the customer also verified that it is indeed the IP address visible to the system?
This can be checked by visitingapp.iteras.dk/<URL>/ipaccess/, where<URL>is your customer service URL ID.
If the subscription still does not work, check whether there are local access restrictions — for example, whether the “iteraspass” cookie is allowed by the customer’s firewall. Such restrictions are relatively common among public institutions.
Since IP access is a replacement for login with email + password, two different subscribers cannot use the same IP, just as they cannot use the same email to log in. However, different subscriptions under the same subscriber can share the same IP without issues.