NOTE – This article only concerns importing subscribers or members on a group subscription/membership. For a general import guide, see our article on import. (article is in danish)
In the self-service portal, it is possible to import subscribers/members on a group subscription/membership. This is done via our import template, which is an Excel sheet with predefined headers for the data the system requires. Note that the column headers must be written EXACTLY as shown below. If there is no data for the fields, leave them empty.
Download the import template here (currently this only exist in danish, should you have a need for this in other languages please contact us via [email protected])
E-mail: The subscriber’s/member’s email address
Adgangskode / Password: The subscriber’s/member’s possible password from the previous system. If it is not transferred, the column can be omitted.
Telefonnummer / Phone number: The subscriber’s phone number
Navn / Name: All first and last names are entered here, in one single field
Firma / Company: If there is a company name, it can be entered here.
Adresselinje 1-5/ Address line 1–5: The address is entered here, with one line in each column. Postal code and city must be in the same field and are required. Blank fields are ignored, even if they are between two filled fields.
Land / Country: Specify the country code in ISO3166 format with two characters. Find the correct country code in this overview. (link is danish)
Note that the system only imports the fields that are activated in Basic settings -> Customer service -> Layout and fields for group subscriptions. If the field is not active, the system will skip it even if there is data in the column.