Sometimes a subscriber may appear multiple times in the subscriber list. This can happen, for example, if the check for existing subscribers is disabled on the order form, during imports, or in similar situations. This can cause issues for the subscriber, as they won’t be able to use their email address to log in and will instead need to use their subscriber number.
You can merge duplicate entries to make things easier for both subscribers and publishers.
Select the account whose account number and data you want to keep. Click on “Duplicates” in the BASE DATA box
Enter the data you want to use to find duplicates, such as email address or name. Click on “Find dublicate subscribers”
The system will display a list of possible duplicates. Select the ones you want to merge with the chosen account, and click on “Merge the chosen with the subscriber.”
The system will transfer invoices, payments, and subscriptions to the selected subscriber and delete the duplicate. Note: This action cannot be undone.