The reminder procedure runs automatically and can be adjusted to the publisher’s preferences.
Iteras does not handle debt collection. If a payment remains unpaid after the reminder procedure and must be sent to debt collection, Iteras can supplement with a list of invoices that are in arrears, but the debt collection process itself must be handled outside Iteras.
The reminder procedure can be changed under all business policies. The overall business policy can be found under the account menu > Primary settings > click the desired Business policy > scroll down to the section “Unpaid due invoices”.
Unpaid due invoices
Extra days past due: Here you can choose how many days after the original payment deadline customers have to pay their invoice before the reminder procedure or suspension is initiated.
Respond to missing payment: Here you can set whether you want to respond to missing payment or not. NOTE: If the setting is set to “Disable due processing”, no further settings in this section will be activated.
Allowed credit limit: Here you can set a de minimis threshold for when you want to respond to missing payment. If, for example, it is set to DKK 100, the procedure will only be initiated once the customer owes DKK 101 or more.
Reminder process
If you select the “Send reminders” setting, you have the option to set the system to send up to 10 reminders.
You can delete reminders by using the trash can icon on the right. If you want to add a reminder, the “Add reminder” button is located after the last reminder.
For each reminder, you have the following configuration options:
Preferred invoicing method: By default, this is set to “Same as used for invoicing”. This is a good starting point, but if the customer, for example, does not respond after the 1st reminder, it may be beneficial to choose one of the other options, such as a BS payment slip or Pingen (i.e., invoicing on paper), to catch the customer’s attention, as emails are more often ignored or end up in the spam filter.
Payment due days: Specifies how long you have to pay the reminder and the invoice. According to Danish legislation, there must be a minimum of 10 days between each reminder if a fee is charged on the reminder.
Extra days past due: Here you can choose how many days after the original payment deadline customers have to pay before the next reminder is sent, or before the subscription is potentially stopped or suspended.
The extra grace period is primarily to ensure that FI payments have time to be registered in Iteras before a reminder is sent. It can take a couple of days from when the payment is visible in the bank until it is automatically registered (bank → Betalingsservice → Iteras).
For example, you can set the payment deadline to 8 days and the extra grace period to 5 days, so that a total of 13 days passes between each reminder
Due date displayed: Choose what is shown on the reminder.
Reminder fee: When sending a reminder, a reminder fee can be applied, which is added on top of the outstanding amount and appears on the reminder. It is also possible to set the reminder fee to DKK 0. For example, as a publisher you can choose that the first reminders are DKK 0, and only set an amount on the 3rd reminder.
Heading and text: You can customize the heading and text on the reminder to match your tone and process. Separate texts can be created for each reminder, so the message is gradually sharpened—from a friendly reminder to a clearer request for payment.
If an invoice is paid without the reminder fee, you can enable automatic crediting of reminder fees. The fee is then automatically removed, and the customer will not appear as a debtor.
If the setting is not used, the customer will continue to appear as if payment is missing, and this may result in an additional reminder being sent.
Auto-suspension
If a subscriber does not pay their bill, you can choose to suspend the subscription automatically. In Iteras, you can set when the suspension should take effect yourself.
For example, you can choose to suspend after:
Reminder 1 has not been paid and reminder 2 is issued
The invoice has not been paid and the reminder process ends
Never - do not suspend automatically
You can also set whether or when the subscription is stopped, as well as choose whether invoices in arrears should be credited automatically.