Under Financials, the Receivables report lists all subscribers who currently have a credit balance in their favour. Credits arise either from overpayments or when a paid invoice is fully or partially credited.
How credits are applied
Iteras automatically applies any available credit the next time the subscriber is invoiced:
If the credit covers the full invoice, the invoice is not sent.
If it covers part of the invoice, the credit is deducted and the subscriber is charged only for the remaining balance.
Filter: Related subscriptions
Use Related subscriptions to decide whether a refund is needed or whether the credit can reasonably remain on account:
Has active paid subscriptions — the customer has at least one active, non-free subscription, so the credit is likely to be used in the next invoicing cycle.
Has no paid subscriptions — the customer has no active subscriptions or only free ones. You should not expect future invoicing, so the credit should typically be refunded.
Date fields
Occurred since
Filters by the date the system recorded the credit. Credits are computed from payments with unallocated amounts by analysing their allocations. The credit receives a timestamp equal to the most recent allocation on that payment, and this is what the filter uses.
Example: If you create a credit on the 10th, the timestamp is the 10th. If the credit is then adjusted or partially used on the 11th, the timestamp updates to the 11th.Settlement date
Lets you view credit status as at a specific date. Technically, the analysis excludes any allocations made after the selected date.